IT is funny that when you first get the service they make you feel like it is the begining of a beautiful friendship but it's the other way around, I have a motorola raze it worked well for the first year then I started having problems they exchange it which I had to pay for the shipping, that phone did not worked they send me another phone that I once agin had to pay for he shipping, the same issue then I said I had enough I'm not paying for shipping anymore and they said ok, I'm having the same issue they said that they can exchange the phone but to another phone that is not to the same level as the phone I have now which is crazy I have a 2 year contract with them where once the contrcat is up I'm out

To at least notice that I am having issues and try to work with me since I have been with them since 2002.