Here is the problem:

We recently located a NEW, Unopened Canon FX-3 cartridge (your item # 185685 at a current price online at $86.99), that we no longer need; as we no longer have the machine that used it. We simply found it while doing some cleaning of our storage cabinet. Unfortunately, we do not know when it was purchased and do not have a receipt; but since we no longer need it, we would like to be able to return it for STORE CREDIT.

I have tried to send my request for assistance to your website, but it hasn't gotten the results I had expected in that I received the SAME response TWICE, and it seemed automated at best, at worst; it seemed that nobody ACTUALLY READ my message.

I would like a message that I can print to take with me when I go to the store that would allow me to return this cartridge and receive a store credit.