no oversight at customer service at ebay; no chance of a reasonable solution!
by P. I. - Posted Tue January 22, 2008 @ 2:02 PM
I had enjoyed using and receiving items as a newbie user at ebay for around 2 months; got and gave good reviews; always paid immediately after a win or purchase, etc., but when the email customer service department suspended my account indefinitely, the whole system seems like an out-of-character joke, or at least a unsupervised front for a really bad scam run by some teenage scammers at the legitimate ebay web address.
1. No reason was ever given for my account suspension (and it is probably a mistake). I played their game of using only superlatives for my purchases (I did not sell) (i.e., "Great purchase, fast shipping," "Fantastic seller - no complaints"...ad nauseum). Could it possibly be the timing of my ONE not-so-stellar feedback on LINDA's Camera World in CA? (http://members.ebay.com/ws/eBayISAPI.dll?ViewUserPage&userid=lindas_camera_world) She sent multiple, unsolicited, and annoying emails after my purchase to also buy over-priced camera accessories (SD memory cards) from her. I just told the truth!! I didn't want anything else from her shop and stop sending me emails to that effect. No other ebay seller ever did this to the degree she did. But, I was relatively easy on her because it was EBAY, afterall. I wanted to ask ebay, was it this or something else that was a simple mistake? I will never know.
2. No reason or solution was ever forthcoming from their email customer service department other than requiring me to fax a utility bill and a page from my current credit card statement (I only used Paypal), supply my birthdate and social security number, and just wait for their answer! Yea, right!
3. When I told them there was no way I would fall for a phishing scam and identity theft over the Internet, they just ignored my objections and repeated their silly requirements. No possibility of getting hold of a supervisor. It seemed funny to them when I pointed out the obvious and asked for some kind of serious confirmation.
4. I can't return to set up another account, and at this point, I really don't want to give them the satisfaction of having my business after they blew it so bad with an honest (albeit, new) customer.
This action was so flagrant, one-sided and unchecked, I don't see any way I could ever trust ebay again.