Lowe's Delivery Resulted in Damage
by colleen K. - Posted Wed January 23, 2008 @ 12:00 PM
I purchased a new washer and dryer at Lowe's in Missoula,Mt the first week of January after searching many many places for the best price and affordablity.
The items were delivered to my home the next day and I had laid down throw rugs so the delivery guys would not track in on my carpet. First thing they did was throw my rugs to the side and track in a pile of mud and water with the 2 wheeler. First they took out the old washer and dryer tracking across the floor and carpet then brought in the new one.I had piles of mud and water in the kitchen floor and laundry room and also the carpet had mud tracks from going back and forth. When taking out the old set they proceeded to tear my tile in 6 places..like they moved it forward, tore it, moved more, tore, moved and tore. I now have 3 tears directly in front of my washer. I did not notice the rips immediately because there was so much water and mud standing in front of the machines from the delivery guys shoes and 2 wheeler.
After they left I was so upset at the mess I called the neighbor and my mother to come over and I immediately took pictures. After wiping up the water I noticed the rips and also a gouge in the wall by the washer where they must have hit it.
I printed out the pictures of the mud, tears, gouge and water and went straight to Lowe's. The mgr. took the pictures, gave me a bottle of carpet shampoo and told me the insurance company would be contacting me. Exactly 8 days later I heard from someone who informed me that Lowe's was denying they ripped the tile, and would I email her pictures. I did this and haven't heard back.
This house was brand new and the washing machine had not been moved before Lowe's delivery guys arrived with the new set. This tile was not ripped before they arrived.
The tile is one whole piece thru the kitchen and I agreed to have the laundry room have different tile because of the difference in the estimate of $1500.
I want Lowe's to replace my tile to the original condition and quit denying that they did any damage. The delivery guys agreed they brought in mud and water.