by Lena D. - Posted Sat February 16, 2008 @ 1:25 PM
I signed up for Bally's on January 24, 2008. The "salesman" told me, that within 30 days, BEFORE my first billing, I had the option to cancel. I called Bally's 866 number, and the customer service rep informed me that that was not true, and I could only cancel within 3 days of my contract. I explained to her that I was flat out lied to by one of their sales people, and that I wanted to cancel. She offered to submit a complaint, and said I would get a call within 35-40 days. It is 12 days until my first payment will be deducted, and I want to cancel. I am furious that I would be lied to in such a manner.
I want my contract to be canceled. Will not settle for anything less, and I believe I deserve more for their faulty practices and their salesmans lie. A simple "apology" from a nameless/faceless person on the phone does not cut it.