I noticed charges on my bill for Verizon Bradband essentials for $7.99 and Verizon Broadband Extras for $4.99. I assumed the charges were new charges and I called and was told I downloaded these extras in february 2007. As the holder of this account I never downloaded anything. I was told Verizon would only credit me for 4 months of the charges. Ms. Everett I spoke to stated I did download the charges. I couldn't get any assistance from her. I would like for Verizon to prove I downloaded these charges.

I would like for Verizon to credit me for the full twelve months of chargss.