I bought a videocard from the bestbuy website. The price was listed on sale, and pickup was available at GENEVA, IL Bestbuy Store. When I picked at the store, they gave me the WRONG model, and they woundn't give another model.

I took the item home, and called 1-888-Bestbuy and they told to go to any bestbuy store and they will give you the right item.

When I went to Downers Grove, IL Bestbuy I tried to get the item I ordered on the website, and return the wrong item that was given to me in GENEVA Bestbuy. I returned there because it was stock there.

After 2-3 hours of talk to the some black girl at customer services, and then the Manager, and then the STORE SERVICES Manager. They ended up returning my item WITHOUT MY PERMISSION!

THEY would not give my item back, or give me for the price I paid for. They were VERY RUDE, and threaten to BAN FROM THE STORE.

What kind of business you run here! What's the use of in-store pickup when people are this stupid, and mean to you. I'm taking all my big money purchases to Circuit City, or to someone who cares!!!!

Here's the order I mentioned!

Order - BBY01-247177102865

I WASTED SO MUCH TIME AND GAS AND I HAVE NO ITEM TO SHOW FOR IT! I WANTED THAT ITEM, AND FOR THE PRICE I PAID FOR!

Why your stores can bend and twist the rules however they please. This is wrong, I will complain to every state, government, or news media I can find.

Pay me back for all the gas I wasted, or fire the manager, or store service manager who was mean to me at the Downers Grove, IL Bestbuy.