Really Dismal Service at O'Charley's
by Penny W. - Posted Fri March 14, 2008 @ 12:00 PM
My sister and I are big fans of Half Priced Happy Hour Appetizers at O'Charley's. We like to get them once in a while, and share them between us. We try different things, sometimes get a salad, but we do like to apps at O'Charley's. In fact, as far as chains go, its really one of my favorites.
Anyway, tonight our neice was with us, and she was hungry for O'Charley's so I took my girls to dinner. Let me just say, it was a mistake of epic proportions. For the record when you walk into a restaurant, and the waitstaff is bickering over who has to work which tables...just do yourself a favor and leave.
But we didn't. First, we tell the hostess we are there to get the apps, and are told to go ahead and have a seat in the bar, which we did. No one ever came to take our order. We should have left, but we didn't.
We got up and asked to be seated at a table. The hostess starts leading us down this aisle with booths on one side...there are maybe 6 booths down there, and all are filled but one. I asked we not be crammed in there with all those other eaters, so we are taken to another section nearby.
We decided to forego the apps, and just get dinners. I ask for the appetizer sampler, because I know my sister loves the cheesesticks on it. Our waitress brings our drinks, and that's the last we see of her. Finally, she brings the salads, appetizer and our dinners all at the same time. My neice and sister start gobbling their salads before their dinner's get cold, and the app sampler pretty much goes uneaten.
Some chick comes over to ask how everything is. Bad move. I tell her I am pretty scalded at all of it being brought at once. She says she will bring over the manager, which she does, and I make my complaint...very sweetly, and without my usual sarcasm.
He was just about totally unconcerned.
Then my sister finds a foreign object in her baked potato. She shows it to him, he takes it to be examined, and they tell her it might be a piece of cheese.
Our waitress never came back until we were finished. Needless to say, she didn't get a tip, but if I had left one, it would have read, "don't ignore your table, or you won't get a tip."
The manager did knock off the appetizer and gave us a 10 dollar coupon. Whoopty-freaking-doo. There are about 10 O'Charley's in Lexington, and I think we'll find us a new one to patronize.
Really, nothing to be done.