Refused a Refund for Prescription at Sam's Club
by Stephen K. - Posted Mon April 14, 2008 @ 12:00 PM
Back on 3/5/2008 I bought a prescription product from Sam's pharmacy. Ticket number was TC#7532 4397 4287 8653 4991, dated 3/05/08, bought at the Sam's club in Annapolis, MD. A couple weeks later I ran into the doctor, mentioned that this product (Halflytely prep kit) was rather expensive at $46.49, and not covered by insurance. He told me to come over to the office and they gave me one.
I went back to Sam's Club in Annapolis, MD, where I bought the product and they refused to take it back, even though even the bag in which it was given to me was unopened.
I know there are laws that relate to this issue. But surely Sam's club could, with their billions in profits, take it back, destroy it if needed, and give me a gift card for some proportion of the cost, perhaps equal to their profits or thereabouts.
I'll note that I had a mix up with another drug company on some prescription pills. There was fault on both their side and my side, re generic vs brand. Yet, after talking with their supervisor, they mailed me a prepaid shipping envelope to return the drugs, and have credited me with full credit on my account.
Surely Sam's club can do better than Sams has to date, something about the customer is king.