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Disney Cruise Nightmare
by Jeanine S. - Posted Sun June 15, 2008 @ 12:00 PM

This letter is featured on Mommage


We almost had to cancel this trip due to some health concerns. My doctors encouraged the trip. I wanted this to be a trip for the whole family to remember just in case it was our last. We chose Disney for one reason and one reason only, for the kids to have a great time and for my husband and I to have alone time while they were in the kids club.

The first night we all were very excited. My husband and I dropped the kids off and we were like giggling teenagers. We went to the Wave lounge and were going to participate in the match your mate game when we were paged by the daycare. When we arrived I asked my daughter why she had paged us and she said she just wanted to know when we were coming to get her. Since our night was already interrupted and it was 10pm we just cut the night short and took the kids home.

The second night my 3 yr old screamed and didn't want to go in. Not one person helped us ease his fears. My husband stayed with him awhile till he calmed down. I expected a counselor to give us assistance. A while later my daughter paged us to come get her and she just wanted to give us a picture. Our night was interrupted again and called it an early night. It was very frustrating that the counselors were so quick to get rid of the kids instead of encouraging them to stay and have fun.

By third day we went to Nassau and left the kids on the ship. I didn't feel confortable being away from the ship for too long. My husband stay on the island and I figured I can get some alone time and book a massage at the spa. I checked on the kids when I returned to find my daughter in tears in the bathroom stall. She went to the bathroom and didn't quite get her underwear down all the way and got them wet. She was mortified, she had to take her shorts off and was naked from the waist down. There was a female counselor outside the stall and a male counselor in the bathroom holding her dirty clothes. She was very embarassed that a man was in the bathroom when she wasn't fully dressed. Of all the times I have gotten paged, I wasn't paged for this. I was very annoyed that they didn't even try to page me.

Later that night my 2 older kids went into the daycare and my little one wanted no part of it so I didn't force him to go. When I picked up my kids a little later they both came out with another child FESES on them. On their clothes, shoes and skin. Apparently there was 2-3 potty accidents at the same time. One was on the slide which both of my kids slid into. I was so horrified by the situation I could not send my children back. There were people from 17 different countries on the boat and God knows what could of happened.

The next day I had to take my 3 yr old to the medic for an ear infection and double pink eye which he had to of gotten from the daycare. My husband and I had reservations to dine alone without the kids that night and had to cancel due to the fact we could not utilize the daycare. The phones were out that entire day and when I finally could get to the spa they only had a 1/2 massage available. It was very inconvient that day the phones were out in the ship. I waited all day to speak to someone who was calling me in my room for the fact that my children came home with FESES on them.

The whole experience was a nightmare and I will never do it again. We spent a lot of money and could of went on any cruise line and we choose Disney cause we thought they were the most kid friendly. I just hope my health concerns allow my family and I to vacation again cause I would hate for this trip to be the last they remember taking with me!!!

Refund our trip.

I would also like them to improve their system in the daycare. I think there should be certain counselors assigned to your kids. It was like a free for all in there. There also should be a seperate room for the kids who need to nap or sleep without other kids running around them. It is great that you have mats but why not have a seperate room to put them in. I was stuck in the room while my son took a nap for 2 hours a day. If you had a quiet room where the kids could watch a movie on a mat and fall asleep, it would be very helpful for the parents.

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