Stolen T-Mobile Phone Nightmare
by S S. - Posted Tue June 17, 2008 @ 12:00 PM
Last summer when my son went to middle school, we decided to add a line to our family plan and give him a phone for emergencies. On May 19th we could not find his phone and we suspected the worse. Someone got into his bag in school and stole it. After I called the phone I got music, which immediately aroused our suspicions.
We called T-Mobile right away and they suggested to suspend the number...
Just got my phone bill and and trying to overcome the state of shock. In 3 days some kid raked nearly $400 in charges. Out of which almost $85 in game downloads, almost 80 in music downloads and the rest is text messaging.
Now, I gave my son my old phone which I did not realize even had such functionality. Besides, I called earlier in the year and requested to make sure that there were no text messaging and other add-ons. I never use texting and find it annoying when my phone gets spam once in a while. I called T-Mobile right away, but they say that they are not responsible for charges prior cancellation of the service. I feel I should not be liable for charges incurred by services I never even selected, in fact explicitly requested to block. In fact I checked where the text messages were sent and received from and a largest part of it to and from other T-Mobile phones.Shouldn't they have an alert system in place that will detect clearly unusual behavior, like a sudden extreme usage of features that are not even included in a plan? I am talking about 561 messages sent, 508 messages received, 32 Mega Tone and 13 game downloads and all in 4 days?!
Hello, T-Mobile, Can You Hear Me Now? Even credit cards are not making you liable when you card is stolen, and this company is trying to milk it all the way.
So, as long as I pay my bills on time they thank me for being such a loyal customer, but as soon as I fall victim to their inability to protect me from their own weak system they can not do anything??? I've been with T-Mobile for over 6 years and never had anything like this. Unfortunately I renewed my contract till next March, but as soon as it's up, I'm leaving this provider. I used to have AT&T and I'm never going back. I guess T-Mobile just made my black list too.
Just got off the phone with T-Mobile customer rep. As it turns out you can only suspend a phone line for up to 30-day, something T-Mobile forgot to mention when I called them initially after reporting stolen phone.
After 30-days suspension, if the line is not activated it will be canceled and since I still have 3 more months on that line's contact, T-Mobile will charge me some $200 bucks for terminating the contract earlier. Now, this is clearly not the only option. In fact I wa presented with 3 alternatives:
1. Buy a new SIM card for $22
2. Transfer that line to someone else for only $35 (Any takes out there?)
3. Or buy a new phone.
As you can see T-Mobile could not care less about the customer because all the options you are given are designed to squeeze more money out of you.
I was trying to point out to the rep. that T-Mobile offers NO consumer protection what so ever, therefore making itself wide open to class action suits. Granted, they nickel-and-penny their customers enough to afford the best legal defense the money can buy, but if there's a lawyer (or firm) out there willing to give ti a shot, feel free to give me a howler. After all big tobacco companies also thought they were invincible at some time.
...and yes, whoever is reading this, watch your phone more then your wallet out there, especially if you have T-Mobile.
Cancel all the charges that do not belong to us. Do something for 5+ year long customer! I am already a victim of theft, stop the robbery.