Rude Manager for Little Tikes Pool Return
by Marti R. - Posted Thu June 26, 2008 @ 12:00 PM
We purchsed a Little Tikes Pool (the box was damaged so I thought we may be getting a returned product since the guy got it from in back), bar code #559537105950815401 on June 2, 2008. We set-up the pool on the 7th. On the 21st, we noticed that one of the vertical rods that hold up the pool had bent. We were going to call and get a replacement rod when one of the port windows sprung a leak today. I called Toys R Us in Sioux Falls, SD and spoke to someone. She informed me that the policy for that manufacturer is that the product has to be sent to them. We have had the product for less than 30 days and simply wanted an exchange so that we can use the pool. She stated that the policy was posted at each register recently. She stated they were posted on the 9th. (We bought our product on the 2nd) When I asked her to speak to the district manager she kept putting me on hold to talk to she transferred me. He was EXTREMELY rude. He said the policy is also posted at the return desk and they would not return it. I told him that I would file a complaint with the BBB he said everyone says that. I advised that the company couldn't keep competing against Walmart who returns everything with that attitude and he may need a job soon. He said whatever and hung up on me!
I would like an apology and a refund. I feel that I was treated very unprofessionally. I feel that you need to make an effort if I am EVER going to shop with you again. Your manager's verbal treatment of me is simply unacceptable.