Unruly Check-In Agents at United Airlines
by Sebastian M. - Posted Thu July 10, 2008 @ 12:00 PM
The CHECK-IN PEOPLE at United Airlines were absolutely horrendous.
My girlfriend and I showed up 45 minutes before our flight was leaving from LAX and had to check 2 surfboards to Hawaii.
An employee and his supervisor were both extremely rude. They blamed us for showing up so late and made it seem like they had to do twice the work just to get us on the plane. We were very uncomfortable with their aggressive attitudes.
In my opinion, if a customer (who has already paid no less!) is close to missing their flight, every United employee should do whatever is in their power to get the customers on the plane and do it with a smile!
ON THE RETURN TRIP
We encountered TWO MORE unruly check-in agents at the United oversize luggage check at Oahu Airport.
The first, an older Asian woman, after not taking us in line (despite having no customers) said outloud, "Why are our customers so hard to please?" and then walked off. Her associate then grudgingly helped us and then upsold us on economy plus seats even though there were other less expensive seats available on the plane.
Overall, worst human to human experience I've had with a company. Very disappointed.
I would like United Airlines to pay for my surfboard repair ($$100) and refund the 100 dollars they charged for the board transport on the HI to CA flight. I'd further like United to send me a letter of apology signed by the three employees.