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Ikea Employees Should Be Punished
by Katie H. - Posted Thu July 10, 2008 @ 12:00 PM
This letter is featured on Mommage
On July 9th, 2008 my husband, my 4 month old daughter and myself were shopping at Ikea in the Round Rock Texas location. My daughter was in her car seat in the cart. Her car seat suddenly fell off the cart and my daughter fell face first onto the concrete floor. There were four employees standing right there that heard my daughter fall and heard her screams. I immediately started screaming for them to please call 911. They just looked at me like i was stupid. I then started to get hysterical and one of the male employees escorted me out of the store and closed the door behind me. My husband called 911 because nobody in the store even bothered to do it. My child was disoriented and very pale. We were out side of the store for a total of 10 minutes from the time he kicked us out and the ambulance got there and took us to the emergency room.
Never once did any of the employees come out there to check on my child or to see if she was okay. they never asked us if we needed any assistance. They didn't file an accident report stating what had happened. They never asked me to sign an accident report. I am very upset with the service of these people and I think that something should have been done. My daughter should have never went without attention because it was very serious. She fell straight on her head and suffered a fractured skull and the enzyme levels in her liver were elevated because of how hard and far from the cart that she fell. I know that this could have been prevented and that I should have never had her up there in the first place but I think that Ikea needs to teach and train there employees to be more compassionate in situations like this. There was no need for them to treat me and my injured baby the way they did.
I feel that I deserve a written sincere apology from the employees that were involved in this. I believe that the employees that were involved should be reprimanded if not fired. Nothing could ever make this situation better for my daughter or our family, but the people who did nothing should be punished.
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