Patronized by Staff at Rooms To Go
by Steven K. - Posted Mon July 14, 2008 @ 12:00 PM
I was in your Sunrise, FL (Sawgrass) location on Friday July 11, 2008 to purchase accessories for my home (rug, picture, etc....). Before entering the store I visited the Ashley furniture store right next door to this location. In the Ashley store my wife and I saw a mirror we liked that was priced at $299, however we did not find anything else we liked so we proceeded next door to Rooms To Go.
Upon entering we browsed the show room and found several items we were interested in. one of them being the same exact mirror that we saw at Ashley, however it was priced at 449. I brought this to the attention of the sales person who was helping us and asked if she would match the price. She told me she would ask the manager, after a few moments she returned stating the manager would not match the price. At this time I asked her if I could speak with him. A few minutes later the manager came out and looked at the mirror and then told me that he could match the price. I felt like he was insulting my intelligence, because this is obviously not true. I offered to walk over to Ashley with him and show him the mirror to confirm what I was telling him. He declined my offer, but stated that he would look into it. That doesn't do much for since I wanted to add the mirror to my order, but did not want to pay more unnecessarily for it. He certainly could have called the store next door or done something to accommodate me.
At this point I was annoyed with the way I was treated and decided not to buy several other items that I had intended to purchase. I instead purchased a rug and picture simply because my wife wanted to. I have been a longtime customer of your store; however I don't feel as I was treated as such.
I would like Rooms To Go to coach their managers better on how to respond to customer concerns. Additionally it would be nice for rooms to go to offer some sort of apology or solution for being patronized by their staff.