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this is how to ruin a relationship with customers
by craig c. - Posted Mon July 14, 2008 @ 1:45 PM
dell customer service sucks they are runing dell corp do u hear me mr dell.....i usually buy a labtop from dell every 18 months if u recieved the item its great but if a problem asrises u need to call customer service which are all in india u cannot even understand them it is a joke i bougt a new dell xps1330 the agent made a mistake shipping it to my home in florida instead of nyc ,,,, i could deal with that just call dell and have them call dhl to change it not so .... thay cannot change shipment while in transit well dhl tells me something different they can they are the only ones who can change it dell that is ...... try calling dell customer service u will be able to understand 1 out of every 7 words that they are telling you a joke they want me to wait until dhl tries to make 3 attempts to delivery then package goes to dhl faculity for 5 business days so i can go there to pick it up hello i am in nyc not orlando florida then it gets sent back to dell then they will re ship it ..... u can keep it i am taking the dice going to apple and get me a mac i am sure i will be able to use it i will go for lessons to teach me how to use mac .....dell just a matter of time before u r in serious trouble when no 1 buys ur product anymore due to ur customer service penny wise dollar foolish credit back my credit card 1988.00 try getting in touch with dell in the united states it is not availible
nothing good buy good riddens u lost me for life looking forwared with a great relationship with apple
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