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Waiting over 3 weeks for $1796 refund of overpayment
by Robin T. - Posted Thu July 17, 2008 @ 12:00 PM
This letter is featured on ShopperCast
Over 3 weeks ago T-Mobile took $2010 out of my checking account instead of $110. I have spoken to 14 customer service reps. Three times I have been promised that a "higher up" would return my call within 24-48 hours. Nothing! No one will give me a phone number or and an email address I can use to speak to someone that will help me. I have been hung up on, given false names of supervisors, and told "the refund is under investigation because of the large amount". I faxed them a copy of the official bank statement showing the check had cleared. Still nothing. Now when I try to call customer service I get a message that says my account is suspended from talking to customer service until I pay my bill. This is so aggravating!!! CAN ANYONE HELP ME!
I would really like the compay to refund my $1796, refund $369 in bounce check/bank fees, and release me from my contract.
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