Teach Employees the Value of Customer Service, Subway
by Gabriel B. - Posted Mon August 11, 2008 @ 12:00 PM
This has happened more than once where I have entered this one Subway Shop and not one employee said hello. They just break out with what do you want (flatly)! It is obvious that they do not like working by the looks of some of them, they are lazy, too. In fact, I do not know where the fat ones get off making fun of customers under their breath, DIRECTLY under the customers nose. Then they laugh really hard once the customer leaves as if they fooled everyone in thinking they were not doing anything. I have excellent hearing and I can hear their mumbles quite well. I plan to document this as much as possible because this is not exemplary of good customer service and it is a wonder that the manager allows it to continue. This shows just how Management from the top has become disconnected with the management all the way down to the employee level and will eventually run people away from their stores. If you sales are dropping any Subway, it is because you lost touch with the people and do not teach your employees the value of good quality customer service they should be giving to us. And that means saying "hello" and "have a nice day" or "come again." This has just happened too many times now to let it slide and not say anything, especially when the means are out there to get the word out that "SUBWAY, you need help and your employees are not giving it to you!"
Quality control of the employees' customer service including the store managers. They should be taught that customer service is where the value is and not just the quality of the food. If the food is good but the customer service is not, I garauntee the customer is likely to not come back to that place and possibly any other Subway store if they think about what they experienced at the other store.