To whom it may concern:

I like eating at McDonald's occasionally and today I was annoyed by a new "policy" you seem to have enacted.

Today, I went to the McDonald's near my work and ordered one of your premium chicken sandwiches (minus the tomato and mayo) along with a southern chicken sandwich for a friend. I also got french fries along with the sandwiches. The total came to something in the $11-12 range. I asked for some hot mustard to go with my french fries, and was denied. I was told I had to pay a quarter for each sauce packet. The manager, who was also at the counter, reiterated this policy and told me if I wanted sauce to pay 25 cents. I completely understand that the cost of everything is going up, from food, packaging and delivery, to rent and utilities, and Manhattan isn't cheap to begin with. I understand that prices cannot stay constant forever and I don't expect you to lower your profits because of high commodity prices, but I think it's a little out of line to charge me for a packet of sauce when I just paid close to $12 for a meal. If I had walked in without buying anything, I think it would be fair to be charged, but to be charged for a condiment for a meal I just purchased is simply absurd.

All in all, I am not dissatisfied with McDonald's, the quick service is quite impressive given the variety of items you now offer. However, the policy you have in place here, seems to be indicative of the service industry's new policies in general, that is, if you remove an item, we'll be happy to do that for free, but if you want anything extra, there will be a charge for that. This is exactly what happened today, I got the premium chicken sandwich without mayonnaise or tomato, and asked for some hot mustard on the side. If you want to charge me extra for sauce, it only seems fair, that you discount me a little bit when I ask for something without it, or better yet, simply don't charge me for a basic condiment.

I find this policy to be out of line, and feel it should be removed from the list of policies you have at McDonald's.