Los Angeles Times Delivery Nightmare!
by Teresa C. - Posted Sun August 17, 2008 @ 12:00 PM
After having a a wet paper on & off for a while I finally requested a standing order to have my paper delivered bagged. Things were okay for quite a while although there was often a hole in the bag which would result in a wet paper periodically.
A couple of weeks ago, I started getting my paper thrown in my rosebushes, not bagged. Needless to say, most mornings it was soaked. After calling several days for a replacement, I finally asked to speak to a representative. I was guaranteed twice that my paper would be delivered "bagged & porched" and that the information would be forwarded to a supervisor. Not once did I get it porched. I called to let them know there was still a problem. The only change was that the paper was at least delivered thrown in the middle of my driveway - where it only got misted & it didn't take me too long to dry it out. Still an inconvenience.
So today, it's back in the rosebushes & soaked!! I called to complain and was told my replacement paper would be delivered within 45 minutes. Never happened. I called back and finally spoke to a manager. She took down my complaint, again, and told me she'd credit the day's paper and would forward my account to a supervisor that would be calling me today. Surprise, surprise . . . no phone call.
Frankly, I'm seriously considering cancelling my account. Whether it's wet or redelivered, it's just not ready when I have time to read it. There are some serious communication problems from their phone customer service to delivery service. I suppose I'll join everyone else that has gone to getting their news online.
Not only do I want a phone call from a supervisor, but I also want some sort of real credit (at least 2 weeks worth) to my account for the inconvenience of poor delivery service and papers I've only gotten to half-read due to untimely delivery. More importantly, I want my paper delivered bagged & porched!!!