Shady billing from IED phone services
by wanda w. - Posted Fri September 5, 2008 @ 12:00 PM
Today on 9-5-08 at 2pm I went on line to pay my Verizon home phone I notice a charge of 19.95 for unlimted long distance which was not there last month.
I immediately called Verizon and she informed me it was added by ILD telephone services and gave me a number 800 433 4518.
I called them and spoke to someone who could not give me a satisfactory answer,so I asked to speak with her supervisor.
I then spoke to someone who gave me as the contact person who authorized this transaction.
She gave me my address,phone number ,DOB,my mothers maiden name. I told her I do not care about the info you have I did not authorize anything.
She said right away the 19.99 would be taken off. I then asked her if she could send me documention of when this was done and by whom.
Her responce was it was done over the internet and someone may have keyed in the incorrect phone number at their office.
I want my 19.99 charges deleted as promised and not charged again for this service. I am 100% sure it was not me who ordered this service as we make any and all long distance calls using our cell phone which is free. We have not had long distance service for over 10yrs.
I have never heard of ILD telephone services.
Return my money and remove from Verizon the charges.
I'd also just wanted as many people as I can know about this shady billing pratice.