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KANES FURNITURE
by HEATHER B. - Posted Sat March 24, 2001 @ 12:00 AM

I would like to call your attention to a problem involving overall experience at Kane's Furniture, and I hope you can address this issue. Quite frankly, I'm livid about this. The store I'm referring to is at 2526 SW COLLEGE ROAD
OCALA, FL 34474
.

KANE'S FORGOT MY LOVE SEAT THE FIRST TIME THEY DELIVERED. I RECEIVED 3 DAMAGED PIECES OUT OF 6 TOTAL. I WAITED A WEEK FOR THE REPAIR PERSON TO COME OUT. KANES TOLD ME IT WOULD ONLY TAKE 48 HOURS TO FIND A REPAIR MAN FOR ME. THE CHAIR THAT WAS DAMAGED WAS OUT OF STOCK FOR TWO MONTHS AND KANES WOULD NOT GIVE ME A REFUND, UNTIL I WANTED TO TALK TO THE MANAGER. THE MANAGER WOULD NEVER COME OUT AND APOLOGIZE FOR ANYTHING. I GUESS HE WAS TOO GOOD FOR THAT! THE DELIVERY MEN PASSED MY HOUSE AND NEVER CALLED ME UNTILL 9 PM TO TELL ME, THAT THEY RAN OUT OF TIME THAT DAY. SO I HAVE TO WAIT ANOTHER TWO WEEKS TO CHANGE OUT THE DAMAGED FURNITURE. WHEN THEY FINALLY CAME BACK, THEY HAD THE WRONG TABLE.I TOLD THEM TO FORGOT IT AND I WOULD FIX THE DAMAGED TABLE.I HAD MISSED TO MANY DAYS OF WORK, WAITING ON THE FURNITURE. I WAITED ANOTHER TWO MONTHS FOR THEM TO CREDIT MY CREDIT CARD FOR THE CHAIR. KANES SAID IT WOULD ONLY TAKE A WEEK TO CREDIT BACK TO MY ACCOUNT. I ASKED TO TALK TO THE MANAGER AND HE WAS NEVER THERE OR HE WAS IN A MEETING. I ASKED FOR THE NUMBER TO THE COMPLAINT DEPARTMENT AND THEY TOLD ME, THEY DON'T HAVE ONE. I DON'T BELIEVE THAT.


Though I hardly ever buy your products, I believe this complaint still deserves your attention. On average, when I buy from your company, I spend $3000.00.

After what happened, I won't recommend your products to others. I won't buy from you ever again.

Here's what I'd like Kane's Furniture to do about this: I WANT THE HEAD MANAGER FROM OCALA TO CALL ME AND APOLOGIZE FOR ALL THE STRESS I HAD TO GO THROUGH, BECAUSE I WAS STUPID ENOUGH TO BUY FROM KANES. I WILL NEVER EVER BUY FROM KANES AGAIN.


I wouldn't spend an extra dime for your products even if you solved this problem.


Thank you for your time. I hope you can respond within 10 business days.

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