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Complacency of Burger King Manager
by Jennie P. - Posted Mon October 6, 2008 @ 12:00 PM
This letter is featured on Mommage
One rainy, cold day (October 6, 2008, to be exact) I decided to take my two small children to Burger King for a treat, and to run off excess energy on the indoor play equipment the restaurant [identifying details removed for public] provides. The store was not overly crowded, though there were a few other families in by the equipment. We received our order in a timely manner, and it was everything that we expected it to be. After eating, my kids eagerly shed their shoes and headed off to join the few other small children climbing around on the equipment. They were able to enjoy themselves for about the next ten minutes.
In the meantime, a mother and her daughter came in. The daughter was obviously older than the posted maximum age(10 years). She was also not physically built to "fit" the equipment correctly, as she was about my height(5'6") and a heavier-set young woman. She proceeds to sit in front of the entrance to the "second story" of the play equipment. Her mother came over and they argued back and forth on whether or not the girl should use the equipment. While they were discussing it, my two children, plus the other two children who were there, were all trying to go through the one tunnel that was not blocked off. Because the other end was still blocked by this girl, they were then trying to turn around and go back through the other way.
I'm sure you can picture the traffic jam this caused.
I went to speak with the manager, [identifying details removed for public], hoping that he would speak with the mother and ask her and her daughter to please allow the other children to use the play equipment. I found him less than helpful. When I shared my problem with him, he merely shrugged his shoulders and said, "She's handicapped." He then turned around and resumed putting orders together for the drive thru.
I would appreciate it if, in the future, Burger King employees would attempt to ensure that use of the play equipment is restricted to children who are in the age and size range that the equipment was designed for in the first place. My biggest complaint is the complacency of the manager in this situation.
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