Completely Ignored by Nordstrom Beauty Department
by T P. - Posted Thu December 18, 2008 @ 12:00 PM
I went to the Pentagon city location to buy facial cream. I usually shop online, but figured I had time so I would go to the store myself. When I arrived I looked for the Mario Badescu section. There were employees just standing around having personal conversations paying no attention. Some of the employees saw me looking around, but said nothing An employee even turned the other way as I walked toward her to ask a question. Once I did find someone to help me find the cream, she just walked away.
Having worked in a department store as a teen, I know an employee should ask the customer if they need help with anything else. I had to search for another employee to help me at a different counter and she even walked away before I could make my puchase. I think employees should pay more attention to customers instead of their own little conversations during work hours. I was ignored completely. The sad thing is there were customer that came in after me who received service promptly.
Talk to their employees about the art of customer service for all customers.