12/12/08: Walgreens failed to give me a script for antibiotics which was called in by my dr in the am. It was actually filled at 1pm according to their printout. I worked all day very sick, running a fever,etc. Could not leave until 5:25pm. drove 25 mi from work to pharmacy to pick up script that had been confirmed via phone earlier. after waiting in drive-thru & giving my debit card & ins card, was told to move & not hold up line while they called ins co. I went in & waited (there were 2 other customers in pharmacy the whole time I was inside). I asked what problem was & was told they could not issue script without talking to ins. They left my debit card in the drive-thru drawer & found it & I claimed it while I waited.I explained how sick I was & tired from working all day, running a fever. Clerk said smartly that she was tired too. Finally she said my ins co was closed & I would have to wait until Mon. I said I would be in hospital with neumonia without medicine. She said she could do nothing. I angrily said I hated ins. cos, pharmacies & everyone & left. It was about 7:40 by then.I called the 800# on ins card.Got thru to person who informed me that the script was authorized, but not like my dr had written. it was for 2days with refills instead of 7 days. I requested him to stay on line while I went back inside. Finally I got my script at 8pm. I appologized for being rude earlier & stated it was only because I was so sick. Turns out I had the flu.

Appologize.
Get competent workers in pharmacy.
Remember customers pay staff salaries.
Be polite to customers.