TO WHOM IT MAY CONCERN:

WE STAYED 2 NIGHTS AT YOUR LOCATION IN LENOIR, NC, ROOM 100, AND WHILE THE STAY WAS OK UNFORTUNENTLY WE FORGOT OUR OWN PILLOWS THAT WE MUST TRAVEL WITH. THEY OUR PRESCRIPTION ORTHOPEDIC PILLOWS.

WE CONTACTED THE HOTEL & THE WOMAN WHOM ANSWERED STATED THAT THEY WOULD NOT SEND ANY FORGOTTEN ITEMS. WE EVEN OFFERED TO PAY! I HAVE FORGOTTEN BIGGER ITEMS AT OTHER HOTELS AS WE TRAVEL ALMOST EVERY WEEKEND AROUND THE NATION AND ALL OTHER HOTELS HAVE RETURNED THE ITEMS AND NOT EVEN ASKED FOR A CENT. I FIND THIS ABSOLUTELY ABSURED AND AM CERTAIN WE WILL NEVER STAY AT ANY OF YOUR LOCATIONS AGAIN. WE STAYED WITH 2 OTHER COUPLES AND THEY NOW AGREE WITH US UPON STAYING ELSEWHERE.

BE APPRECIATIVE OF YOUR CUSTOMERS AND WHEN THEY FORGET SOMETHING AT YOUR HOTEL RETURN IT WITH NO QUESTIONS ASKED AS IT WILL ONLY WORK TO YOUR ADVANTAGE.