What is it going to take to get my order correct?
by Carissa D H. - Posted Fri February 13, 2009 @ 9:30 PM
My husband and I go to McDonald's several times a week. In the past 2.5 years I have lived here, they have NEVER, and I repeat NEVER gotten ONE single order correct. And it does not matter WHAT we order.
I have complained until I am blue in the face. They have even offered free food vouchers twice to be mailed to me, and I have never gotten a single one.
I received a letter of apology, but this does not fix the situation.
Apologies is NOT enough at this point. Even going back to get my order corrected, they mess it up again! What is so hard about it? I mean come on!
And the managers always give a very lousy excuse as to why the food is messed up. STOP THIS!
They do not repeat orders because they have that speaker box that is supposed to tell you what you have ordered. But it is never working and when you ask them to repeat your order they get upset and treat you badly. Even the management. I feel they need to go back to repeating orders.
But this still isn't going to fix all the errors. Even when we ask them to repeat the order they still grab the wrong food from the bin.
Any normal person would have stopped visiting this fast food restaurant. I have slowed my business way back, and probably will stop going all together.
Most people I speak with have had similar problems.
There is NO customer service anymore, this just does not exist.
I do not know what its going to take to appease me at this point. There has been NO effort yet from any manager or corporate to fix or appease me for all the mistakes every single visit.
HIRE ME AS A MYSTERY SHOPPER TO WATCH MANAGEMENT AND CREW RANDOMLY, LETS SEE WHERE THE ISSUES ARE