Upset and Inconvenienced by UPS!
by Mary P. - Posted Fri April 24, 2009 @ 12:00 PM
I ordered an evening bag from ebags.com for my daughter to use at her prom and at my son's wedding. I paid $26.95 for the purse plus shipping. It was shipped on April 17th to Lockport, IL 60441. It was delivered on April 21st to Romeoville, IL 60446, and signed for by someone on the dock. UPS said they couldn't get the package for me because they couldn't get a phone number for the place the package was wrongly delivered to and told me I had to contact ebags.com and that they would look into it. I spoke with someone. The tracking number was 1Z3F19A40.
As a result of this purse not getting here, I now have to go out and purchase another purse for my daughter to use for her prom tomorrow, and I had to order yet another purse for the wedding (the one I originally ordered is no longer available). My time is very precious. I am very involved in many community experiences, and don't really have time to go out shopping, but now I have to find time to go out and get my daughter a purse tonight so she has something to use tomorrow. This is a major inconvenience!
I think UPS should reimburse me the $20 I have to pay for the purse I need to get tonight, plus another $20 for the purse I had to order for the wedding. (The one for tonight won't work for the wedding - it's not nice enough and will have to be in a different color since it's a last minute purchase. The stores don't have the ivory color I need for the wedding. I have to get silver, which will work for the prom, but not for the wedding.)
I would also like a formal apology. The person who helped me seemed like an automaton (machine). I didn't believe her when she said she was sorry. It sounded rehearsed. My daughter is very upset, and so am I. This should not have happened! The addresses are not even close to being the same.