Lied to By La-Z-Boy
by James B. - Posted Tue May 19, 2009 @ 12:00 PM
We have been La-Z-Boy furniture customers for over 30 years. On Sept. 16, 2004 Hurricane Ivan took everything we owned. We have just completed the construction of our new home and went to the La-z-boy store in Pensacola, FL to purchase furniture. On 3-26-2009, Inv. 210336 we purchased two sofas and two recliners for a total of $5,245.73. All of this went fine during the purchase. We were called last week and told that our furniture had arrived and would be delivered on Monday 4/18/2009. We were advised that we would receive a call to let us know when the items would be delivered.
At 1:00 PM we were told that the truck was in our area and that it had only two more stops and would be out to our home. I called at 3:00 and was told that the truck was back at the store and would be leaving to come our way. At 4:00 I called again and again was told a direct lie, again by the people working at La-z-boy, Pensacola.
I finally received my furniture at 6:10 PM.
It seems the lady that owns and operates three la-z-boy stores called the truck back to the store to move some items in the warehouse. This was Mrs. M! Even thought she was at the store I could not talk with her as she had other employees lying for her about this treatment of a customer.
My twin granddaughters were down from Tennessee and my wife and I were trying to spend time with them, however I did my part in leaving to be at my new home at 2:00 PM. I have now lost 5 hours of time I could have spent with these two little babies, time I will never get back.
I requested that Mrs. M. call me as soon as she could to discuss this terrible treatment of her customers. To this date no call has been received from this lying woman.
I would like to receive some sort of compensation for this treatment and would consider a discount from my invoice of 10% plus the sales tax along with the $79.95 charged by this store to deliver these items.
I personally think that Mrs. M. should loose her la-z-boy dealership over this type of treatment of customers. I will state that if this is not settled I will work diligently to see to it that the actions of yesterday are well known in the Pensacola and Mobile area in hopes to slow sales enough from la-z-boy so that maybe these store will be forced to close.