I CAN IDENTIFY WITH ALL LTRS. REC'D HOWEVER MY MOST RECENTR PROBLEM W/WALGREENS ON APPROX. 6/17/09. I HAVE BEEN A CUSTOMER FOR OVER 20 YRS.AND WILL SOON BE AN EX CUSTOMER.THE PHARMASCIST ,HUMILIATED ME AND SAID FOR ALL TO HEAR THAT SHE DIDN'T HAVE TIME TO WASTE ON ME:INS. CO SAID I HAD REACHED MY LIMNIT FOR THE YR.SO INSTEAD OF LETTING ME KNOW THIS @AN APPROPRIATE TIME,SO I COULD CONTACT THEM I FOUND OUT THAT NIGHT THAT INSTEAD OF A 50. CO-PAY IT WOULD BE 248.THE NEXT DAY I WENT IN AND THE PHAR. BEGAN TO RAISE HER VOICE AND TELL ME THAT THE MEDS WERE 1500. AND I WAS LUCKY I COULD GET THEM FOR 248.THIS I S STILL NOT SOLVED EVEN W/ THE HELP OF MY DRS.OFFICE WHO SAID I SHOULD TAKE MY SCRIPTS ANY WHERE BUT THERE.ALL SHE HAD TO DO WAS TELL MY DRS. THAT THEY NEEDED AN OVERIDE FORM SUBMITTED TO TENET CHOICES MY CO-INS FOR MEDICARE. AS FOR ALL THE OTHER LTRS. I READ I THINK I'VE EXPERIANCED ALL OF THEM AT LEAST ONCE.WALGREENS EVIDENTLY HAS NEVER HEARD OF CUSTOMER SERVICE!!
I AM ONLT 1 OF QUITE A FEW WHO HAVE HAD PROBLEMS W/THIS PHAR. AND I HEAR A LOT OF CUSTOMERS ARE GOING ELSEWHERE. I FEEL SHE SHOULD AT LEAST MAKE AN APOLOGY TO ME AND START TO BE A GOOD EXAMLPE TO THE YOUNG PEOPLE WHO WORK AROUND HER.SHE SHOULD ALSO TRY TO BE MORE COMPASSIONATE AND NOT MAKE ANYONE WHO IS ALREADY IN NEED OF MEDS FEEL EVEN WORST
I AM NOT SURE THAT WITHOUT A TOTAL CHANGE OF PERSONEL THAT ANYTHING WILL EVER CHANGE.