UPS is not doing their job!
by kelley a. - Posted Sat July 25, 2009 @ 4:38 PM
My mother had a package delivered via UPS. Most drivers toss it over into her back patio or put it in a little closet near her front door (she lives in a condo). This driver left it on her front step and someone stole it. She filed a claim not being bitter but because that's what she was instructed to do by the UPS lady who answered the phone. She has used UPS for years and years and never had an issue until this one time.
Since that time when this UPS driver delivers instead of tossing the package on the patio or putting it in the closet he requires signature or he wont leave it. My mom works from 7am-8pm and is NEVER home when they come to deliver. Never has been, never will be. So she gets notices saying signature required will try again. They try again she's not there. She called to complain and ask them to please just toss over the patio. Their solution was to tell her to have the packages rerouted to her work which is really frowned on by her company. She did however do this for a few months but recently UPS has instituted a $4 fee per reroute which is obscene. This not delivering without signature includes packages on perishables for which she's paid high shipping fees for quick delivery. How is this legal? They are basically over charging her for something she's already paid for and sometimes refusing to do their jobs by not delivering the package they've been paid to deliver. Calling UPS is no help as the woman always tells her that it's up to the driver whether he requires signature or not.
What can we do to stop this nonsense?
UPS needs to deliver the packages as they are paid to do by either leaving it on the back patio or in the closet.