I'm Sorry Am I Bothering You Sears?
by Teresa B. - Posted Wed September 9, 2009 @ 12:00 PM
This is in reguards to the Sears store located at the Ingram Park Mall in San Antonio, Texas.
I was shopping for a waffle iron for my daughter. I had been to Wal-Mart and had not found one, so I decided to go to Sears, since they do tend to have more in the way of home applicances. I look around the small appliances area and did not see one. So I go to the cashiers area and ask the young man there if they carried them. He looked up and said "if we have them they will be over there" and pointing in the general direction of which I had been looking for one.
That was it. No, "I am not sure, but let me check" or "I will get someone to help you" or even "Let me see if I can help you find one". NOTHING. He goes right back to what he was doing before I rudely interupted him, which was nothing.
I just walked away. I went back to the area he had pointed to, and saw another lady. I asked her. She was able to lead me right to them. I want to thank her, because she did not work in that department. I know this because she was pushing a rack of clothes. If an employee who did not work in the applicance department knew that you carried the waffle irons and where they were located, my question is, why didnt the cashier who worked in that department know?
In the end I decided to go else where to get the waffle iron and did buy one today at Target.
My other issue was with a question I asked about the Layaway program. I had seen the signage in the electronics department. There wasnt anyone around who wasnt busy with another customer, so I asked a passing employee. I am standing in the electronics department, next to the sign that says "Dont forget the layway program at Sears" when I asked how it worked. She first tells me that they dont have a layaway program. I point to the sign I am standing next to. She then tells me that, it does not cover the electronics. No? Then why is there a sign adverstising it below the 37 inch Vizio that I was looking at? Blank look is what I got back.
By this time, I was just ready to go. I can get the Vizio cheaper at Wal-Mart anyways. And I can always get non customer service there any day of the week. I just thought by going to Sears that I would get better service. Guess not.
I would like for you to educate your customer service people on customer service. If I want poor customer service I can go to Wal-Mart, If want better customer service I go to Sears.