Recently my wife and I purchased more than $10,000 of Electrolux appliances from Sears for a newly remodeled kitchen. There have been some more or less "routine" service issues with one of the appliances requiring appointments and onsite repairs...but this is not my issue.

My issue is: I will hang up on ANY service call (unanswered) from ANY vendor which requires me to press a button, or say the word "English" for an English phone message.

Let the "visitors" press the buttons.

BK in Sherwood Oregon