Lowering Finance Charge
by Andrea C. - Posted Thu November 19, 2009 @ 9:33 AM
I called customer service to asked to have my finance charge percentage rate lowered. I pay my bill on time, I pay at least double, sometimes more on my minimum payment, they have raised my credit limit twice this year (which I assume is a sign I am a good customer and risk) so I assumed that I would be able to request a lower finance charge rate. I spoke with Pam in the Delaware office (nice that the person does identify where they are at!) and after verifying my information and listening to me, she noted that she had "nothing to offer" me at this time. I explained that if Discover could not afford to lower my rate then I planned to pay off and cancel my card and they would lose a customer. She again stated that at this time she could not "offer" me anything. She did not ask me if I would like to speak to anyone else but she did offer to send me a form to fill out to have a, I believe she said, credit specialist review my request. At that point I declined and thanked her for her time.
Considering the consumer climate at this point in time I would think a company would want to work to keep good customers. I want to be able to speak with someone and have them work with me. I do not want to fill out a form, send it in, wait however long it takes for someone to decide they are not going to do anything anyway and then send me a "sorry" letter.
All I want is for Discover to lower my rate and keep me as a customer.
If not then I will be following through on my original intention to pay off and cancel my card.