I have a complaint about the service at the Houston Galleria store. The manager is very unprofessional & I was very offended to hear her telling a sales associate to "watch" me because I had a bag. I actually saw her point at me & I heard what she said; I wouldn’t be surprised if other customers heard it as well & it’s very embarrassing to be labeled as a thief in front of others for simply having a bag. I had just asked her a question about doing a return & she said there were no returns & she gave me a long explanation that didn’t make any sense because it was not in the written return policy. After all that, she then somehow decided I was a shoplifter. If I was a shoplifter, why would I need to or be able to return something with a receipt proving I bought it? I have shopped at The Body Shop since it was a catalog & I don’t steal, so that was a bit much for me. I would hate to think that she believes all African Americans are thieves, but the young lady she instructed to "watch" me was also African American, so I’m not clear if it’s racial or not. I just think customers deserve a lot better & this isn’t the kind of service I have ever received at The Body Shop or anywhere. If you do need to “watch” someone you should probably be more discreet about instructing employees to do it. I’ve seen her have discussions with employees about work hours, performance, & other details that shouldn’t be discussed on the sales floor, but this was really inappropriate.

I will only return to this store to complete the return transaction that was refused today, but I would like for someone to contact me about this immediately. Thank you for your time.