I would like to express my dissatisfaction regarding a comment left by the PlanetFeedback team. The specific comment in question was on the letter in which the OP was concerned that they were not getting responses.

A member of the diverse PlanetFeedback Community "franese", had posted a comment stating her opinion about the fact that a letter to PlanetFeedback had presumably gone unanswered. The response from the PlanetFeedback team was an accusatory, antagonistic, "How do you know the PFB letter did not receive a reply?"

This type of comment, in my opinion, is uncalled for and not professional. In my opinion, a more professional response on the part of whomever left the comment would have been;
"I would like to assure you that PlanetFeedback did reply to the letter that was sent by this member. We chose to contact this member directly by email... etc."

By leaving these sarcastic comments, this member of the PFB team is furthering the drama and general attitude of negativity that can be found on the site.

I would like PFB to remind the members of its team to leave constructive, positive comments that will lead to positive, constructive discussions.