Poor service at Target
by Teresa B. - Posted Sun December 20, 2009 @ 12:00 PM
This is in reguard to the Target located at 4522 Balcones Heights, Texas. I was shopping with my adult daughter and her two children on December 18th at around 9.30pm. When we were ready to check out, I found a lane that had the light on (lane 21). After standing in the line for a few minutes, around 5 or so, I excused myself to go to the bathroom, leaving my daughter in line with her kids, and handing her my wallet to pay for my stuff if I didn't make it back in time.
When I came back we were the next in line to check out. I noticed that the cashier (young male in his late teens to early 20's) had turned out his light. But since we were already in line prior to that and my daughter had remained in line, I didn't think that would be a problem.
It was. The cashier after about another few minutes, looked back and told me that his lane was closed. I tried to explain to him that we had been there the whole time and that his light was on when I stepped up. He said and quote "Its off now and I am closed, you will have to go to another lane". I think total time in the lane was almost 10 minutes. So standing in another lane was not what I wanted to do. But since he absolutely refused to check me out, I had no choice.
In all the years that I have shopped at Target I dont think I have ever had to complain. The service has always been the best and it is what all stores should strive for. So I am very surprised as to this cashiers reasoning. I understand it was probably the end of his shift, and he did turn his light off to indicate that, however, he still had an obligation to check out those customers who were in line prior to that. I cant just hang up my phone when my shift is over, I have to finish helping whom ever is on the other end of it. Do you close and lock the door with customers inside when its closing time? No. You finish what you have left to do and then you leave.
I think that the proper thing for the cashier to have done was to check me out, since I had been there (or at least left my daughter there to check us both out) and asked me or her to inform any one who came up behind us, that he was closed. We really didn't have very much to buy and the fact still remains that he was OPEN with his light ON when I got into the line.