I AM TIRED OF MCDONALD's PUTTING SAFETY ON THE BACK BURNER!!
by Sherrie B. - Posted Thu February 4, 2010 @ 12:00 PM
At 11:00pm, Feb. 3, 2010, I visited the drive thru of McDonald's. I placed my order, 2 hot fudge sundaes and 2 McDoubles, 1 of the McDoubles plain and 1 of them with ONLY swiss cheese, Big Mac sauce, pickles and onions. My order DID NOT come up on the "order accuracy" screen, at the drive thru speaker, NOR did the young man taking my order read it back to me. I paid at the first window & pulled forward to collect my order. A woman greeted me at the second window, she handed me the sundaes & peanuts, and spoke to me, with a friendly attitude. She handed me the sandwiches, gave me a closing. There was no one behind me, so I proceeded to check my order, for accuracy.
Upon checking my order, the first sandwich I opened, had American cheese. At that time, the same lady opened the window and asked if there was a problem, so I handed the first sandwich back to her and indicated it should've had Swiss, instead. While she was correcting the problem, I checked the other sandwich and found that BOTH sandwiches were made the same, with AMERICAN cheese, Big Mac sauce, pickles & onions. I looked at the receipt and saw that it had been rang in as 2 McDoubles, 1 Plain.
Clearly ONE of them had been rang in CORRECTLY, but NOT MADE correctly. I'm not sure why, such a special sandwich (sub Swiss, BM sauce, instead of ketchup) would NOT have specifics indicated to the kitchen, but I believe that is the PURPOSE of the order accuracy screen, as well as the special buttons on each register (i.e. ADD, MINUS, EXTRA, SUB, PLAIN, etc.), isn't it??
When the woman returned to the window with the FIRST incorrect sandwich, I handed her the other and indicated it was supposed to be PLAIN. At that time, she sighed heavily and proceeded to tell me "the grills are off, so I just had them ADD a piece of SWISS to the previous burger." I WAS EXTREMELY UPSET BY HER RESPONSE!!!!
I responded, angrily, because I have addressed the SAME issue, MULTIPLE times, with the SAME STORE...directly to the STORE MANAGER, as well as other employees & supervisors!! I told her, "That is a MAJOR health code violation, and you, as a manager, should know that!" (she was wearing a blue supervisory type shirt) She stood there, with NO response for a few seconds, then she acted like she didn't hear what I said the first time and replied with, "Sorry, WHAT?!" So I proclaimed, "THAT IS A MAJOR HEALTH CODE VIOLATION, once a food item crosses the counter/window of your store, if it comes back across that threshold, IT MUST GO STRAIGHT TO THE TRASH CAN, NOT back into your kitchen! There are LOTS of communicable diseases, including H1N1, that can be transmitted that way!! Aren't you a supervisor?" She responded with, "Well, NO, I'm a Crew Leader." I replied with, "ALL of your employees should be aware of THAT, but YOU especially! I have had this issue, multiple times, at this store, including addressing them with your Store Manager and I am tired of dealing with it!" She was not too happy or friendly, from that moment on.
She proceeded to give me a completely sarcastic, forced apology and took the sandwich in her hand, and walked away from the window.
She returned a moment later, rudely indicating, she had turned the grill back on and it would be about 1 min. She NEVER offered to replace the sandwich that was initially incorrect, and thought that it was OK to slap a piece of cheese on the incorrect sandwich, STILL LEAVING IT INCORRECT and then proceed to TELL ME she violated health code regulations to do so!! AND ACTED LIKE SHE DIDN'T UNDERSTAND WHAT THE PROBLEM WAS, EVEN THOUGH THERE WERE MULTIPLE PROBLEMS!!! My visit included a problem with ORDER ACCURACY, CLEANLINESS/HYGIENE/SAFETY and POOR CUSTOMER SERVICE!!
I am expecting a baby and WILL NOT continue to put MYSELF or MY UNBORN CHILD at risk, by eating at this store!! Since I have had MULTIPLE instances of the SAME issue and they have CONTINUED, I WILL NOT be returning to this location, until I am confident the issue WILL NOT happen again! Instead I will be taking my business to your competitor, right across the street!
McDonald's can resolve the issue, by EDUCATING their employees and managers, of the importance of abiding by health code regulations. They are set forth for safety reasons and there are NO RULES/REGULATIONS, TO ADHERE TO, THAT TAKE PRECEDENT OVER SAFETY!!! Additionally, McDonald's can FOLLOW UP with each store, to INSURE these regulations are NOT being violated!!