Awful Service at Trader Joe's
by John C. - Posted Wed March 31, 2010 @ 12:00 PM
Today was a shopping experience I will never forget, and I begin also by saying I have been a very loyal TJ customer for 5 years now, spending $30 on the average weekly visit. After todayís visit, I will never be returning to Trader Joes.
I visited the Millbrae, CA store at about 12:30 pm on 3/31 to pick up a couple things for my lunch. I had a meeting at 1pm, so already pressed for time but if all went as planned, should have left me more than enough time to get to work. Anyway, I got to the register and the cashier rang up a 4-pack of Tejava Tea incorrectly. He basically charged me 5x for it, at 2.99, was 14.95 plus CRV. Didnít get this until I got the receipt and asked him to credit me back. I had to wait while another guest was rung up, as patiently as I could. Once he was done with this guest, he then called for the manager, which he should have done at the beginning. I waited for the manager, who came very nonchalantly and calmly to credit me for 1 item. It was 4 that should have been refunded. So, this wasnít recognized until the manager walked away and thus again I would have to wait for the manager. He came, again very nonchalantly (meaning slowly) and put in the code or whatever for the cashier to finish. The cashier handed me cash. I paid with a card. Wrong. I wanted it back to my card. He then called the manager over, again, nonchalantly, and was not able to do anything and at that point I just took the cash and left. I have OCD and do not use cash, it is dirty and filthy and now I have to make a trip to the bank to deposit it because of your staff. The process took WAY too long and made me late for a meeting, and most of all, the cashier and manager did not listen the first time and this could have shaved 5 minutes off the whole experience.
The attitude of your team isnít mean, itís ďniceĒ but way too lackadaisical. There is no recognization of oneís need for efficiency and speed. Everyone is too calm and relaxed. I have had many experiences where Iíve had to wait while the cashier finishes a long winded conversation with another guest. People need to get going, there is no time for a long chat, the experience should be get in, get OUT. Adding this to the experience today, I am very disappointed and will not be returning to Trader Joes.
I don't know if there is anything you can do.