very poor customer service
by Susan P. - Posted Thu May 6, 2010 @ 4:50 PM
On March 3, 2010 we had Charter install another cable wall outlet for us. This is where it all started.
The person that Charter hired as a sub to install the outlet was very incompetent. He was very late arriving. He did not even have a drill with him so he had to leave to go get one. The drill was not charged so after waiting for a long time we offered him our drill to use. While in our attic he stepped on or dropped something heavy on the sheet rock in the attic and cracked our ceiling in the living room. After many calls to Charter they sent someone to make a picture of the damage. Then they sent someone to make the repair. He started and then said he would have to give the patch time to dry and would be back to finish the repair and paint the ceiling. He has never been back. I have had to make many calls to the sub myself each time being promised a call back that day. I have literally wasted hours on the phone trying to get this repaired.
I want this damage repaired. I hired Charter to do this job and Charter is who I paid. Charter is who should handle the problem with the subs and not me. I feel like it was a slap in the face to bill me for this job immediately when you were aware of the problem. Compensation should be made.