Puny Portions Down Under at Outback
by Sharone G. - Posted Tue June 8, 2010 @ 12:00 PM
I recently visited my local Outback Steakhouse and ordered my favorite appetizer, the cheese fries. To my disappointment, the portion I received was significantly smaller than what it usually is. When I asked the waitress if we got the right order, she said that it was correct and it was the full size. I told her that this looks much less than usual but she insisted that it's correct. A manager later came out and brought out another order which was the same size. When she gave it to us, she made a comment like, "I hope this is better" but in a condescending manner, as if I'm crazy and don't know what I'm talking about. I've been going to this Outback location since it was first built 10-15 years ago and it has never ever been that small and it's never been that small at any other Outback I've visited. All of us at the table were all in disbelief of the size because we all go there often enough to know the portion of the cheese fries.
I would like to know if Outback has downsized the portion sizes and if that's the case, then own up to it and not make me feel like I'm stupid or something. I'm certain I've been going there much longer than the average server has worked there and I know what I've seen for the past 10+ years. To make a comment like that was pretty rude and insulting especially since I know beyond a shadow of a doubt that these portions were significantly less than usual.
Overall, I've been very satisfied and have loved Outback Steakhouse; however, this experience has tainted my feelings for the restaurant. I don't appreciate being made a fool. I am a paying customer and should not have to get hassled when I bring up a fact about my order.
The Outback location is in Edison, NJ 08817.
Thank you for your time in this manner and I hope to hear back from someone shortly.