UNCLEAR automatic subscription renewal practices
by rachel h. - Posted Sun June 13, 2010 @ 3:00 PM
I got an email out of the blue that said they had automatically renewed my subscription and taken a significant amount of money out of my account and left me with a negative balance. It was never made clear that I had signed up for automatic renewal, and there was definitely no courtesy email about impending charges. Their were also deceptive elements to eharmony's webpage. There were buttons that said "Extend your Membership" implying that if you didn't click the button, you wouldn't have to extend your membership! I also spent a long time hunting for a customer service number on their website, and only found it after using a search engine!
They only gave me a "one time courtesy" full refund after I threatened (and did) file a complaint with the FTC and asked to speak with a manager. Eharmony needs to make this deceptive practice abundantly clear and give courtesy emails to customers before swiping their money- at least giving them a chance to cancel their subscription as a customer has the right todo. They also need to stop pulling a facebook and put their customer service FRONT AND CENTER.