Samsung Printer Is A Paperweight
by Douglas P. - Posted Wed June 23, 2010 @ 12:00 PM
About a year ago, I purchased a refurbished CLX-3160FN all in one color laser printer/fax/scanner/copier.
Clearing a paper jam a few months back, I gently bumped the top document feeder with my elbow, and one of the hinges snapped. A further examination of these cheap plastic hinges revealed inferior design and material, barely 0.5mm of thin plastic holding them in place, this as brittle as egg shell. C'mon, folks!
With a total page count of less than 2,000 since new, one night this thing started grinding loudly as I tried to print, gave a jam message [location 0,] and went tilt with the blinking red light and obnoxious grinding. The transport was bad. I disassembled and rebuilt the transport, and at that point, there was no more grinding. Paper passes freely through when the imaging unit and transfer belt assembly are removed.
THE TRANSFER BELT ASSEMBLY CANNOT BE PUT BACK INTO THE CHASSIS ONCE IT HAS BEEN REMOVED!
I fought for hours== this is an obvious, and very stupid, design flaw of this particular machine.
Almost new, I want to chuck the damn thing out into the street and watch a truck run over it!!!!
My online research indicates that this is a very common problem. I want Samsung to replaces the machine with my choice of newest models, and give me a full warranty on it, usually one year but sometimes more.