I bought a hp laptop from office depot on sunday. I broufht it back to the store 3 days later. The store manager agreed that i was sold a defective laptop because the cd rom made a clicking sound and it would not open and close properly. He told me his district manager said under no circumstances can he issue a full refund, only an exchange or in store credit. I told him i do not wanna exchange for the same product and the other laptops that they sell did not meet my needs. I want my money back. He still could not honor my request an i settled for in store merchandise card. Today I called office depots executive customer service and asked for the district manager to call me back. Their policy does not state that they cannot issue a full refund on a defective laptop.
No callback yet.

Can you help?