Injured in Walmart & treated like I was to blame!
by Holly F. - Posted Wed July 28, 2010 @ 12:00 PM
[I apologize for the length of this, but I'm a stickler for details & I feel everything included is necessary.]
I was at the Columbia location - 6405 Dobbin Road, casually browsing for a new bed set. I had my younger brother and two of his friends with me as well. We had walked through one aisle and quickly decided to move on to the next due to a group of obnoxious teenagers shoving around.
Well, we get to the next aisle over and a beautiful bedset on the middle shelf catches my eye. As I'm checking out the set to see what is included, a large package falls forward and slams on to my head and causes me to fall to the floor & smack my head on the floor.
I passed out and came to a few minutes later in the midst of my brother, his friends & another customer that had witnessed what happened yelling for help. After sitting in the aisle with blood trickling down the side of my face for at least 5 minutes, an employee finally walks over and upon being told that one of their packages hit my head, she immediately began trying to place the blame on me.
She called a manager to the aisle and before the manager could even finish asking me if I was able to stand, this woman starts trying to tell her that it was MY FAULT! She flat out lied to her manager and said I was grabbing the package off the top shelf and that I caused this package to fall and hit me.
Thankfully the customer that witnessed everything quickly interjected and let the manger know that the obnoxious customers we tried to avoid had shoved at a bunch of sets from their side causing the package to fall off on my side and hit my head.
Still, the random employee tried to cover the stores ass and insist it must have been my fault. At this point I was pissed! I let the manager know that I found it horribly ridiculous that instead of just coming and making sure their customer wasn't seriously injured, they immediately jump to trying to make sure they aren't held responsible for anything. I requested the following:
*A first-aid kit so that I could attend to the cut on my head.
*The manager & female employees first & last name + a district office telephone number.
*An electronic cart to sit on for the remainder of my time in the store since I felt dizzy.
That was it! I didn't throw a hissy fit, I didn't demand to get any of my items for free etc. I just wanted to clean myself up, not fall down while trying to walk, and to be able to contact someone higher up to speak with them about how horribly the situation was handled.
I remained polite despite how I was being treated, yet this is how things went from there:
Manager: "Well I can direct you to our bathrooms ma'am. You can wipe yourself off there. Other than that I can't be of any assistance to you. Our electronic carts are for the DISABLED ONLY. [*She emphasized this, as if I was some jerk just trying to screw around on the cart*] And as for our names and the phone number... there is a toll-free hotline posted up front that you can call if you have a complaint."
Me: "Okay I'm a little confused here. I'm only requesting one of the carts because I am feeling dizzy and I REALLY do not think I should be walking around the store right now. If you can't provide me with any kind of first-aid supplies that's fine, I'll let your district manager know that you guys are in need of some first-aid kits! Now once again, I need a direct phone number to the district office. I've worked retail, I know that by law you are required to provide me with this information upon request. You don't want to give me your names? That's okay, I'll let them know the date and time this happened & I'm sure they can figure it out from there."
Manager: "Ma'am, I will tell you this ONE MORE TIME! There is a god damn toll-free number posted at the front of the store. You want to call and bitch, go call that god damn number because I don't have to tell you."
That was the end of the conversation for me. I had my brother and his friends help me to the front of the store where customer service is located and asked if there were any other managers available besides the one I just dealt with. Before the girl handling customer service could even check to see, rude manager comes storming up with a security officer and lets us know that we are being thrown out for "causing a scene & threatening an employee".
To wrap this up, because I know anyone reading must be tired of this, for the next 3 weeks I tried calling the store to get a number for the district office, I tried looking it up online, my mother even went to the store and tried to speak with a supervisor. Eventually I just gave up, it just wasn't worth all the time I was spending trying to deal with it.
But I'd like to caution all Walmart shoppers to beware - apparently Walmart doesn't value the safety and well-being of it's customers!
I would like for Walmart to properly train it's employees. Teach them that you do NOT treat a customer the way I was treated. Let them know that is not okay to lie.