Terribly bad experience
by Deepta D. - Posted Sun August 8, 2010 @ 8:38 PM
I placed my order through the Pizza Hut website. I have had several problems with this before (my order has not gone through multiple times, and my card has been double charged once) but have been told that the location that delivers to my address will only accept online orders. The order was incorrect due to an apparent glitch in the system, it substituted extra cheese and removed the peppers from my pizza, which I did not want. Also, the toppings barely cover 2/3 of the pizza, the crust makes up about three inches of each slice. I also received hot wings instead of mild (which I can't eat because I have an ulcer), and ranch instead of blue cheese (which is apparently due to the fact that this store does not carry blue cheese, which was not mentioned anywhere).
When I called and spoke to the manager, he was extremely rude and insisted that because the order was placed online, it was my own fault and there was nothing they could do. After a great deal of arguing, he told me the best he could do was give me the amount of the wings toward my next order, despite the fact that I can only consume about 50% of the one I paid for today. In addition, I tried to post a complaint on the Pizza Hut site, and that page has errors that prevent me from submitting my problem. Shocking.
I want my money back for this only partially edible meal, I am stuck with things that I can't eat and a pizza that was made very poorly and incorrectly. I have had problems with this location nearly every time I have gone there and am at the point that I would rather go to a place I like less than deal with spending twice as much as I should for food that is sub-par and barely edible.