Motherboard replacement after only 2 years???
by Darren S. - Posted Wed August 18, 2010 @ 9:13 PM
Initially, I was thrilled with the purchase of my HP Pavilion dv9925 laptop on July 9, 2008. However, within 6 months, I was forced to send it back to HP for warranty-covered repairs to the mouse clicker and power cord connector. Despite it being a laptop, it spent 98% of its life on my desk, and the most movement it saw was opening and closing of the lid (twice a day). Then, 25 months into its life, the screen began to flicker and the entire machine shut down within a few minutes and would not restart. After a diagnosis from Geek Squad, I was informed that the motherboard needed to be replaced at a cost of $393. While I understand that laptops are not built to last a lifetime, I was hoping for a solid 4-5 years of dependable use out of my HP laptop... not two years and 1 month. Despite wanting a new computer, I am not in a position to purchase another $900 laptop so I am forced to make the repairs. I am most disappointed in the quality of this HP laptop.
I am hopeful that HP can acknowledge that this problem is not an ordinary occurrence and can offer me some kind of incentive to remain a customer, and to possible cover the cost of the motherboard's replacement. I simply cannot understand that the company would not stand by its product, even though the warranty period is for 1 year. I would not be making an issue if the machine were 4 years old. However, since it's barely 2 years old, I cannot accept that this is a usual instance.