Going to the source of the problem
by Fran S. - Posted Sat August 21, 2010 @ 10:09 AM
To the community:
I read the letters on this site and I know that many people come here first before the go to the company which can slow things down. Here are some examples of what you could do instead:
This week my husband's 80 year old aunt bought a pc at Best Buy - they gave her a free printer but when she got home the box for the printer was empty. She went back and they told her they had no printers to give her so she purchased one. My husband went on the web and contacted their corporate headquarters (meanwhile, his aunt sent snail mail but he figured this would be quicker). Within an hour he had an email from BestBuy saying they would expedite it. Within 24 hours, the store manager called his aunt and they refunded her money for the printer.
Cuisinart - I had a coffeepot that was guaranteed for 3 years - it broke a little bit when it was a little over a year old. I called them and told them I didn't have the receipt - for $10 they sent me a new one (and I did have to send them the old one)
Lysol - purchased a product I didn't like. Called the 800 number - they refunded my money and I didn't have to return the product.
Murray's chicken - my husband contacted them because he was having trouble opening the packages - they sent $10 in coupons (he told them the chicken was fine, it was just the packaging but they sent the coupons anyway).
Bose - the wiring ripped on my earbuds - called Bose. They ear buds were 4 years old and no longer under warranty. For half price they replaced them with a brand new pair.
That's just a few examples - it's usually faster and more efficient to contact a company directly - and it usually helps if you don't make unreasonable demands.
There are companies that don't respond to third party letters - you all may want to go directly to the source - in the age of the web it's really not that difficult - or check your packaging for toll-free numbers for customer service. There may be times you need this site but in this day and age, it's a bit obsolete.