Dear Edward Lampert:

My daughter received an outfit from a family member for Christmas. It was pants, a shirt and a jacket by the Sears brand South Pole. It was too small. The family member that purchased the items lives far away from us. She specifically chose a store that was nationwide so that we would have no problems exchanging the items if we needed to.

Today we went to the Sears store closest to us in Pleasanton CA. We were told that while Sears does indeed sell the items in question and even though the tags were all still on the items, they would not exchange or return them because we had no receipt.

We went to a department manager and then the store manager and all of them told us that even though they sell the items there was nothing we could do without a receipt.

We were not trying to get money for the items just exchange them for the proper size.

We were then told that our only option was to go to the original store where the items were purchased and only that store could do anything for us. This is a ridiculous policy as we do not live near the original store.

BTW - Sears was our last stop after a day of returning and/or exchanging items that were received as gifts that were too small for the kids. In some cases we had no receipt and no tags but every other store honored the exchanges - those other stores (Kohl's, Macy's, Walmart) will get mine and my extended family's business from now on unless you rectify this.

Sincerely,

Shelley
Pleasanton, CA

1. Change their policy on exchanges.
2. Send my daughter a gift card to allow her to purchase like items.
3. Send me a gift card to compensate me for all the nonsense I had to deal with at your store.