I have had an xbox live gold membership for over a year under the gamertag FletchField. I pay a monthly fee of $9.99 for this service. On 01/28/2011, I noticed that I had been locked out of my account. I then tried to log into my account on the xbox live website. That didn't work either. So I called xbox live customer support and spoke with Donnie. He explained that my account had been hacked and that my 1,940 Microsoft Points had been transfered to another windows live id. He said he would put a hold on the account and send it for an investigation. He explained that this could take up to a week, but assured me that no other charges could result from my account. He then assigned me a Silver account under the gamertag GuestJeans9. He also assured me that I would be emailed a code to use for a free month of a gold membership until the investigation was through.
NONE OF THESE THINGS HAPPENED!!!

Over the weekend (1/29-1/31) the person that hacked my account (FletchField) continued to use the account and make charges to my credit card associated with the account. They charged the credit card until it was declined.

Then on 1/31/2011, I called xbox live customer support support again. I was told the charges would be refunded within 72 hours and that my credit card was taken off that account. I was then assigned a reference number of 1148101797.

After all that, I was still optimistic about xbox live until I went to play online with the temporary account that was assigned to me (GuestJeans9). This temporary account would not allow me to play online. So I called xbox live customer support for the third time. I spoke to Laura who just transfered me to an escalation specialist named Vince. Vince explained that I was given the wrong information and that they cannot issue codes for a temporary account. He explained that those were issued by the investigation team, usually after 10 days, and that there was nothing he could do to help me.

I then sent xbox an email (Support Ticket Number:1148117616) explaining that this was not a proper way to treat a "member" of your online service. I still haven't heard anything from xbox and I continue to be unable to play my xbox 360 and over 50 games online.

I'm not asking much. I would just like to play online NOW!!! Xbox always issues promo codes for a free month of xbox live gold for different promotions, yet they can't issue one for a dedicated paying member? This is the worst cutomer service I have ever recieved and I will tell everyone I know about my awful experience with xbox live customer support.